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Providence Health & Services Access Monitor - Oper Improvement Contingency in Walla Walla, Washington


Providence is calling a Access Monitor ( Oper Improvement Contingency , Day Shift, 1 FTE) to Providence St. Mary Medical Cente r in Walla Walla, Washington. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all - especially those who are poor and vulnerable.

In this position you will:

  • Functions as first point of contact serving as a greeter and welcoming presence for patients, visitors, vendors, and caregivers.

  • Ensures individuals seeking care are guided to the appropriate setting for their needs and that at no time is anyone turned away when seeking treatment.

  • Performs symptom screening, with all who seek to enter in accordance with the current Screening Guidelines. Carries out screening temperature checks with provided device. Allows individuals to enter based on outcome of symptom screening and in accordance with current Visitor Guideline. Ensures individuals with symptoms are directed to appropriate next step per Screening Guideline.

  • Confirms that those who enter are either a patient seeking care, a vendor, or have a valid exception for entering the facility based on the Exception Guideline and as identified by hospital units or leadership. Exercises independent judgment to determine escalation pathway when an exception is not easily identifiable.

  • Ensures visitor badges are created for those entering the hospital when they would not be tracked through other internal systems, i.e. a vendor who is tracked via RepTrax.

  • Receives items from individuals at the point of entry and ensures they are distributed to the identified party within the facility. Ensures items from parties within the facility to be provided to an outside individual are received, safeguarded and handed off to the appropriate outside individual.


Preferred qualifications for this position include:

  • 6 months Customer service experience in a public setting

  • Bilingual

About the hospital you will serve .

Providence St. Mary Medical Center in Walla Walla, Washington is a full service hospital with some of the best technology, expertise, specialists and primary care physicians in the region. We have been named the 100 top hospitals in the United States by two separate, independent research companies, Solucient and Cleverly Associates. Walla Walla is located in the southeastern region of Washington state and offers a sunny, mild climate, the benefits of living in a historic college town, outdoor activities and excellent public & private schools at all levels.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Administrative (Non-Clinical)

Location: Washington-Walla Walla

Req ID: 314621