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Providence Health & Services Onsite Customer Support Financial Counselor in Walla Walla, Washington


Providence St. Joseph Health is calling an Onsite Customer Support Financial Counselor to Providence St. Mary Medical Center in Walla Walla, WA.

We are seeking an Onsite Customer Support Financial Counselor who reports directly to the Financial Counseling Supervisor, and is responsible for providing onsite customer support services for staff members and other customers.

In this position you will:

  • Demonstrate leadership by performing his/her work in a manner that meets or exceeds the level of care and service that PSMMC promotes to the communities we serve.

  • Participate in hospital and department specific practices to maintain a clean, safe and comfortable environment for patients and staff.

  • Maintain the security and confidentiality of data and information used in performance of his/her daily duties conforming to hospital policy, laws and regulations as appropriate.

  • Follow established policies and procedures to identify and reduce the risks of acquiring or transmitting infection.

  • Act as cashier for staff and accepts patients payments.

  • On a daily basis, reconciles large volume of cash that is received; through mail, walk-in patient payments, and the various medical center departments, and prepares the bank deposit.

  • Acts as front line triage for Financial Counselors, pulling credit reports as needed, making payment arrangements based on certain guidelines.

  • Assists in processing financial assistance applications for patients. Approve charity care for patients based on dollar threshold.

  • Provides help to the PSMMC/PMG financial counselors with Health Plan enrollments, “WQ’s” and screening/interview patients when short staffed or help is needed.

  • Post all of walk-in payments, Lifeline and General Ledger payments and enters these into the computer.

  • Prepare daily batching of payments that are sent by mail to and sends to the Regional Business office.

  • Distribute and records petty cash transactions.


Required qualifications for this position include:

  • High School Diploma

  • Clerical and computer experience

Preferred qualifications for this position include:

  • College-level course work

  • Healthcare experience

  • Cash handling experience

  • Customer service collection experience

About the department you will serve:

Providence St. Mary Medical Center in Walla Walla, Washington is a full service hospital with some of the best technology, expertise, specialists and primary care physicians in the region. We have been named the 100 top hospitals in the United States by two separate, independent research companies, Solucient and Cleverly Associates. Walla Walla is located in the southeastern region of Washington state and offers a sunny, mild climate, the benefits of living in a historic college town, outdoor activities and excellent public & private schools at all levels.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: On Call

Shift: Day

Job Category: Health Care

Location: Washington-Walla Walla

Req ID: 236566