Providence Health & Services Patient Services Representative - Urgent Care in Walla Walla, Washington
Providence is calling a Patient Services Representative (Urgent Care Center , Day Shift, 1.0 FTE) to Providence St. Mary Southgate Campus in Walla Walla, Washington. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all - especially those who are poor and vulnerable.
In this position you will:
Consistently demonstrates adherence to the principles and requirements outlined in the Commitments and Compliance Integrity Program and any other organization or departmental materials related to compliance with laws, regulatory requirements.
Consistently demonstrates adherence to Medicare and Medicaid regulations which directly or indirectly relate to performance and job expectations.
Employee demonstrates knowledge of PSMMC’s and PMG’s policy on Patient’s Rights and Responsibilities and respects these rights and responsibilities in carrying-out daily activities.
Actively participates in departmental and organization performance improvement activities in accordance with hospital and joint commission standards.
Demonstrates leadership by performing his/her work in a manner that meets or exceeds the level of care and service that PMG promotes to the communities we serve.
Participates in hospital and department specific practices to maintain a clean, safe and comfortable environment for patients and staff.
Maintains the security and confidentiality of data and information used in performance of his/her daily duties conforming to hospital policy, laws and regulations as appropriate.
Follows established policies and procedures to identify and reduce the risks of acquiring or transmitting infection.
Maintains positive working relationships and fosters a cooperative work environment.
Communicates effectively to patients, physicians and staff in a professional manner.
Provides clear, concise, pertinent reports/information.
Relays information related to patient care and conditions to appropriate staff in a timely manner...
Maintains and organizes all patient and departmental information, patient care information in an orderly manner.
Answers telephone identifying self and department in a clear and concise manner.
Greets patients and families upon arrival.
Copies, mails, and faxes as requested.
Responds to requests for patient appointments using the established procedures.
Records telephone and verbal patient conversation/messaging in the EPIC EMR as instructed on the EPIC Dial.
Personally notifies the provider and/or RN of a stat call from a patient or family member, another provider and/or hospital.
Answers any MyChart questions and assists, if requested, the patient in signing up for MyChart.
Collects required information from patients and enters it correctly in the EPIC EMR.
Must be trained in the EPIC EMR required course upon hire and pass the competency test.
If further training and competencies are required, must participate in the training and pass any further competency mandatory testing.
Demonstrates knowledge when entering insurance information and asking the right questions in order to gain that information.
Works the mandatory work queues to ensure accounts are billable.
Collects co-pays and balances.
Demonstrates ability to navigate EPIC EMR system effectively and responds to all required training in a positive manner.
Assists in training new PSR’s in all aspects of the PSR job responsibilities.
Expected to cover in other clinics, if needed. Be adaptable for cross-training.
Assists with the ancillary service scheduling when needed and be a resource to others in helping facilitate patient appointments outside the clinic setting.
Acts as a resource for all new hires in demonstrated knowledge of insurance companies.
Preferred qualifications for this position include:
High School Diploma or GED equivalent
Associate, BA/BS Degree in the medical field OR 2 years’ experience in the healthcare setting preferred, or
Healthcare related computer experience
About the ministry you will serve.
Providence Medical Group is the largest medical group in Walla Walla, serving greater Walla Walla in southeast Washington state. Our internists, family practitioners, specialists and staff strive to create a distinctive health care experience for each patient – one focused on trust, respect, communication and teamwork.
We offer a full comprehensive range of benefits - see our website for details
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Administrative (Clinical)
Location: Washington-Walla Walla
Req ID: 251125