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Providence Health & Services RN Navigator Total Joint Replacement in Walla Walla, Washington


Providence is calling an RN Navigator Total Joint Replacement/Alternative Payment Model (Hospital Administration Dept, Day Shift, 1.0 FTE) to Providence St. Mary Medical Center in Walla Walla, Washington. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all - especially those who are poor and vulnerable.

In this position you will:

  • Plan, coordinate and provide joint expertise and consultation by overseeing the complete care of the total joint replacement (TJR) patient. Navigate patients and their care partners from decisions for surgery through 90-days post op, ensuring pre-op surgery preparation, individualized education and care planning, safe discharge transitions, and post-acute follow up

  • Maintain close, collaborative and consulting relationship with all disciplines who provide and/or support patients receiving TJR care (e.g., nursing, case management, therapies, pharmacy, emergency room providers, patient access, inpatient rehab, volunteers, primary care and post-acute staff, etc.)

  • Oversee best practice care delivery and maintain awareness of key performance metrics and appropriate management costs; coordinate interventions to prevent adverse event such as ED visits and hospital readmissions.

  • Provide key statistics to the O&SM Regional Service Line Director. Statistics may include: clinical outcomes, patient satisfaction/survey results, cost data, canceled surgeries, LOS, readmissions, denied days, etc

  • Provide leadership on patient experience and quality improvement teams to ensure success in APM participation and Center of Excellence (CoE) designation.

  • Develop/participate in public, professional education programs to further knowledge, expertise, and awareness regarding conditions that may lead to Orthopedic specialty interventions and/or current best practice protocols for total joint replacement care.


Required qualifications for this position include:

  • Graduate of an accredited RN Program

  • 2 years experience in acute/ambulatory care orthopedics settings. Professional Orthopedic specialty certification (or equivalent) required within 2 years of hire date

  • Current WA State RN Licensure required

  • Current valid driver’s license

Preferred qualifications for this position include:

  • Case Management experience.

  • Proven working relationship with physicians, clinic personnel, and medical center staff, with demonstrated success in relationship building.

  • Proven leadership in continuous performance improvement and change management; metric collection and reporting.

  • Experience in education program development and presentation.

  • Current knowledge of alternative payment models.

  • Bi-lingual or multi-lingual skills preferred.

About the hospital you will serve .

Providence St. Mary Medical Center in Walla Walla, Washington is a full service hospital with some of the best technology, expertise, specialists and primary care physicians in the region. We have been named the 100 top hospitals in the United States by two separate, independent research companies, Solucient and Cleverly Associates. Walla Walla is located in the southeastern region of Washington state and offers a sunny, mild climate, the benefits of living in a historic college town, outdoor activities and excellent public & private schools at all levels.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Case Management

Location: Washington-Walla Walla

Req ID: 240990